Shipping policy

Order Processing

All orders placed through Ephron Industrial Supply are processed within 1–3 business days. Once your order has been prepared and shipped, you will receive a confirmation email with tracking information.

Orders are not processed or shipped on weekends or holidays.

Shipping Times

Due to the size and weight of our equipment, products such as the Glide HydroLift200 and Pallet Jack HydroLift are typically shipped using LTL (Less-Than-Truckload) freight carriers.

Most orders arrive within 7–10 business days after shipment, depending on your location and warehouse availability.

In some cases, shipments may involve international freight combined with domestic LTL delivery, which can extend delivery times to approximately 35–40 days depending on logistics and destination.

Please note that all shipping timeframes are estimates and not guaranteed.

Shipping Costs

Shipping costs for heavy equipment are included in the purchase price unless otherwise stated.

There are no additional import duties or surprise fees for customers at checkout when shipping is included with the product.

Freight Delivery Requirements

Because our products ship via freight carriers:

  • A valid phone number must be provided at checkout

  • The carrier may contact you to schedule a delivery appointment

  • Deliveries are typically made to curbside or loading areas

Please ensure someone is available to receive the shipment at the scheduled delivery time.

Order Tracking

Once your order has shipped, you will receive an email containing tracking information so you can monitor the progress of your delivery.

Freight carriers may provide updates directly as the shipment approaches your location.

Shipping Delays

Delivery times may occasionally be affected by factors outside our control, including:

  • Freight carrier delays

  • Weather conditions

  • Customs clearance

  • High demand or inventory transfers between warehouses

If your shipment experiences a significant delay, our support team will assist you in tracking your order.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at checkout.

If incorrect shipping information is provided and the order must be rerouted or reshipped, additional shipping fees may apply.